Please drop us an email to firstname.lastname@example.org – we try to respond to all emails within 12 hours. You can also reach us on Twitter: @DohopTravel – we usually respond much faster there, so if the matter is urgent Twitter is your best bet.
Flight booking help
If you have a problem with a flight booking, need to change or cancel, you will need to contact the airline or travel agent that sent you the booking confirmation. You should find contact information on the airline or agent website or on the booking confirmation itself. Since you don’t buy anything on Dohop (we just find the flights) we cannot see your booking details and can’t resend anything to you or make any changes.
Hotel booking help
If you have a problem with a hotel booking, need to change or cancel, Booking.com will handle everything on our behalf. You will find everything you need at Booking.com’s Customer Service site or you can call them directly, 24/7, at +44 20 3320 2609.
Car rental help
If you have a problem with a rental car booking, need change or cancel, CarTrawler will handle everything on our behalf. You can go to their car-rental booking manager and complete any desired changes yourself. You can also find more information at their customer service site or you can call them directly, 24/7, on +353 1 4999 600.